Software Companion Toolsmith

Empowered Support. Case Closed.

Even if you're beating the industry average first-call close rate of 50%, those cases that ARE staying open are expensive, both in your resources and your customers' satisfaction.

Designed exclusively for software developers, Software Companion Toolsmith can close your complex cases in 1/3 of the time!

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What You Can Do With SCT.

Make diagnostic software field tools--specially-designed to accompany the products you support.

Tools you create are highly customized, and the process takes just a few minutes.
Tools capture an end-user's environment in one, small file which is seamlessly sent back to your support team.

Support Them, Without Bothering Them

Our tools require no installation on the end-user's machine.

You'll need no repeated calls to end-users in an escalation: all diagnostic inquiry is done once and a small but in-depth file is attached to the support issue.

End-users enjoy that there's no disruptive remote access.

You Get to Choose

  • Custom Information for Capture. Even Partial Log Files, Distinct Registry Values, and Filtered Event Logs

  • The Diagnostic File's Delivery Method.  Automatic Package Delivery Options from the End-User's Machine

  • Whether or Not to Allow End-Users to View Captured Data.  Allow End-Users to Hide Sensitive Data Before Sending

  • To Include Your Own Logo, License Agreement, URL Links, Customized Support Instructions, and More!

 View Click-Thru Demo     View 2 Minute How To Videos     Download Free Trial  

Discover for Yourself How Our Diagnostic Discovery Tools Will Cut Your Open Case Timehow our solution works.

See screen shots and quickly get a grasp on how our solution works.

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Click-Thru Demo

Easily install the trial and see how it works right on your local machine.

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Contact us for a web demonstration today!